Friday, October 12, 2012
8 a.m.–4:30 p.m.
Fred Reichheld is the creator of the Net Promoter system of management-used by loyalty leaders to improve customer and employee relationships and turbo-charge organic growth.
Fred introduced Net Promoter Score in his landmark book, The Ultimate Question published in 2006.
Now, six years later, the launch of The Ultimate Question 2.0 details how thousands of firms have adopted NPS, from entrepreneurial startups to global powerhouses including Apple Retail, American Express, GE, Philips, Sony, Qantas, WestPac, Verizon, Virgin, and eBay. Fred will discuss how to achieve greatness-both in moral and economic terms, in the increasingly socially-connected world.