Speakers

Chad Vande Lune
Pella Corporation

Chad serves a team of more than 50 customer service professionals in Pella, Iowa, and Portland, Ore., enabling them to deliver the "wow" of the Pella brand promise with every customer interaction they have. He has worked for Pella and served its customers for almost 11 years in various customer-focused capacities and has been in the corporate contact center for the last three years.

 

David P. Freytag
Loyalty Advocate, Sodexo

"Do everything heartily as unto the Lord" (Col. 3:23) is a scripture that Dave aspires to reflect. Over the years, 49 of them, reflecting well has led to loyal customers and clients. Dave started as a student manager in college and has served in many capacities since then. From operations manger, general manager and district manager he moved to functional support in marketing, sales, planning & development and ultimately to leadership roles in marketing, business development, client relations and loyalty. These experiences have traversed multiple markets from Campus Services and Corporate Services to Government Services (Marine Corps), School Services and Health Care Services.

 

Faye Howard
Training Specialist, Pella Corporation

Faye supports the development initiatives of the Customer Service and Support team. Faye began her career with Pella Corporation in 2005 and has held various roles within corporate training, organizational development, and marketing.

 

Cory Reed
Senior Vice President, Global Marketing Services, John Deere Agriculture and Turf Division

At Deere, Reed is responsible for global marketing activities in support of the division's regions and platforms, including strategic marketing, customer support, order fulfillment, and shared services. Reed joined the company in 1998 and has held a variety of regional and platform-based marketing and sales positions. In 2007, Reed moved to John Deere International in Schaffhausen, Switzerland, where he was responsible for sales and marketing in Northern/Central Europe as well as Africa and the Near and Middle East. 

 

Steve Sabatke
Vice President & General Manager, Physical Security Division, PerMar Security

During his 28 year career, Steve has conducted dozens of Physical Security Surveys for customers and prospects alike. He is considered one of the most experienced labor dispute experts in his field and has attended numerous continuing education classes. With more than two decades of industry experience, Steve brings a standard of leadership rare for any business. 

 

Amy L. Strawbridge
Relationship Marketing Manager, Subaru of America

Amy has worked for Subaru of America for the past two and a half years in the Relationship Marketing department focusing on owner communications and owner retention.  Prior to Subaru of America, Amy worked for AAA (American Automobile Association) for over 18 years progressing in Marketing positions from Director of Marketing to Editor in Chief of AAA World magazine focused on AAA member retention and new member acquisition along with member communications in print, email, phone, social and more.