Health Services


Student Rights and Responsibilities

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As a student/patient, you have choices, rights, and responsibilities. We are committed to providing you the very best in health care and ask that you participate in your own health care by being an active and informed consumer.

You have the right to:

  • Be treated with dignity and respect, regardless of your race, religion, age, sex, beliefs, or lifestyle;
  • Expect that your medical records will be kept confidential and will be released only with your written consent, or in cases of medical emergencies, or in response to court-ordered subpoenas. (Confidentiality can be violated if the individual poses a significant threat of harm to self or others.);
  • Expect that your personal privacy will be respected by the staff at St. Ambrose University;
  • Know the names and the positions of the people serving you;
  • Receive information on your condition and explanations to your questions;
  • Consent to or refuse treatment, except as prohibited by law, and to be informed of the consequences of your this decision;
  • Review your medical records with a clinician;
  • Obtain another medical opinion;
  • Express any grievance to the Director of Student Health Services without fear of restraint, interference or discrimination.

You have a responsibility to:

  • Be honest about your medical history and other information you provide;
  • Act with consideration and respect toward SAU Health Services;
  • Ask questions if you do not understand the explanation of your diagnosis, treatment, prognosis or any instructions;
  • Follow health care advice and medical instructions;
  • Respect clinic policies;
  • Observe the privacy and confidentiality of others in the clinic;
  • Report any changes or lack of improvement in your health;
  • Be accountable for any charges billed to you.


All records are maintained in strict confidence and securely stored in the Health Services Office. No information is released without the student's permission through written consent.