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Service Desk

If you have an SAU Network account and using a computer that is on or connected to the SAU network you can enter a ticket here or send an email to You will be able to enter your request for service and track the information through the self-service portal.

If your email account or network account is not working correctly call the Service Desk, 563-333-6368.

Network Services

Information Technology offers network storage for all faculty, staff, and students. Our Gmail services provide unlimited Google Drive storage. For any questions regarding network services please call 563-333-6368.

Check the status of IT systems here: Requires an SAU Google Apps account.

Wireless Access

Wireless access is available at all campus and off-campus locations. If any issues regarding wireless occur please call 563-333-6368.


You can receive help for Ellucian by contacting the SAU Service Desk.

Classroom and Lab Technology

Please call 563-333-6368 with any questions regarding our classroom and lab technology. For immediate classroom assistance please call the classroom support line at 563-333-6355.