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Message from the Dean: Our Mission – Equipping Students to Build Success

January 2013


On a scale from 0 to 10, how likely are you to recommend the St. Ambrose University College of Business to a friend or colleague? I hope you give us a 9 or 10. That's my goal - for students, alums and community members to have great, positive learning experiences with the College of Business. In this issue we highlight 3 ways we seek to serve you in a high-quality way that earns support and loyalty.

Abby Eisenlauer, Marketing Manager at Grain Processing Corporation, shares what she learned about turning customers into promoters for your company. This came from the Organizational Best Practices conference in October here on the St. Ambrose campus. This is one way we seek to be a resource for valuable business information and tools for organizations in our region. She tells the story of this conference and the ideas of keynote presenter Fred Reicheld. It is his work with the Net Promoter System that inspired my opening question in this article. He and several regional and national organizations also shared their stories and lessons learned about nurturing and profiting from high levels of customer satisfaction and loyalty in a very competitive business world.

Then Angela Elliott, Assistant Dean of Students & Director of the Career Center at St. Ambrose shares some of the advice she gives to students, and encourages St. Ambrose alums to also be continuous learners on their career journeys. The Career Development Center is a wonderful resource for current and past students, and is a way for hundreds to connect with internships and employment opportunities in the region.

Finally, Alexi Bibik. Vice President/Relationship Manager, U.S. Bank and MBA alum from 2000, shares his fascinating journey from Kislovodsk, Russia, through his MBA education at St. Ambrose, a dozen years in the banking industry, and then reconnecting with St. Ambrose to help provide valuable real-world experience for students who can help provide economic development insights and tools for the Quad Cities community while applying and honing the theories and models learned during the education in the College of Business. It's a great story of an Ambrosian who is actively giving back - both to our current students and the community overall.

Please take a look at the other News and Events happening in the College of Business, and some of Quick Facts about our students and recent graduates.

Best regards, and blessings for your new year,

Dave O'Connell
Dean 

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