Assistant Vice President for Admissions Meg Halligan '89 is true to her school, an enthusiastic advocate for a St. Ambrose undergraduate education. It should come as no surprise, then, that she was a high school cheerleader who set a goal to know everyone—from all different student body groups. "I was very social and talked way too much," Halligan admitted.
What is Admissions?
"We are the hosts and hostesses of the university," she said. "We share what St. Ambrose has to offer and we treat each student like they're family." Halligan sees a strong ethical component to her work. "This is a big investment for families; I want to make sure St. Ambrose is right for them."
Lessons From a Department Store Mogul
Halligan worked for the Von Maur department store during college and still runs into Richard Von Maur from time to time. "I tell him how much the Von Maur customer service policy shaped how I run admissions at St. Ambrose," she said. The policy?
Rule No. 1: The customer is always right.
Rule No. 2: Refer to Rule No. 1.
‘Soup to Nuts?' Meg-isms:
• There is absolutely no typical day in admissions.
• People who work in here are never bored; it's soup to nuts.
• There is a lot of urgency in our office.
• We have a lot of fun here, but we take it very seriously.
Crunching the Numbers
For "being such a people person," Halligan admitted that she's "really into numbers, statistics and data."
In the End
"We take our work to heart," said Halligan. "Every person who walks in here is the most important person. I expect 100 percent customer satisfaction."