Campus Technology

The Office of Information Technology

The Information Technology Office provides support and service for all faculty, staff, and student computing. 

IT maintains the integrity of the campus network by providing setup, troubleshooting, maintenance of student computer labs, and general network and desktop support.

Service desk personnel are trained to help with network password problems, as well as many other tasks related to everyday computer use.

Email Policy Network Policy


Need Assistance?

Classroom and Lab Technology 563-333-6368
Classroom Support Line 563-333-6355
Password Reset 563-333-6367 / SAU Access Manager
Service Desk 563-333-6368 / email

Computer Labs

All labs are accessible to students, faculty, and staff.

Cosgrove Lab
Lower Cosgrove; open 24/7

Library Labs
1st and 3rd floors; Click here to see Library hours

Classroom Labs
Availability depends on class schedules each semester

Ambrose Hall 413C
Cosgrove Hall 24
Galvin 139 (Mac)
Hayes 100 (Mac)
Health Sciences 113
McMullen 101 and 102
North Davenport Education Center, 1950 E. 54th Street, Rm. 105


Ambrose - 413c
Cosgrove - 24 (B&W) and 24hr Front (B&W and Color)
Galvin - 139 (B&W and Color)
Hayes 100
Industrial Engineering - (only for IE students) B&W, Color, Wide Format Color
McMullen - 101, 201

1st Floor - Front (B&W, Color) and Back (B&W)
3rd Floor, Media Classroom

Bechtel (Lounge)
Davis (Basement Lounge)
Franklin (1st Floor Lounge)
Hagen-Tiedemann (The Link)
McCarthy (Main Floor Lobby)
North (Lounge)
Rohlman (Basement Security Desk)

Release Station - Beehive Game Room

See Information Technology on MySAU Portal

SAU WebPrint

Using WebPrint allows you to send print jobs to certain campus printers from your computer.

Log in to WebPrint
WebPrint instructions

Password Reset How-To

Beginning in January 2018, the IT department has a new password management system.

This password manager has new features such as linking your email and network IDs, text alerts, and resets – all available without calling the IT department. It is also available via mobile: iOS – Search for Access Manager by Logon Box; Android – Search for Nervepoint Access Manager.

If you need help remembering passwords, there are several free and secure password management apps such as Keypass, Dashlane, or LastPass; your browser may also have a secure password management feature.

Click below for directions to set up your profile and/or reset your password.

Instructions to Create a Password Management Account
  1. Go to
  2. Choose "My Account." Enter your SAU ID and password.
  3. Enter your phone number and security questions. The questions will help you login if you need to reset your password in the future. IT staff also will require you to answer those questions if you need help over the phone.
  4. Choose Finish. You will see a progress window.
  5. Good job! Your Access Manager account has been set up.
Instructions to Reset or Change Your Password

If you forgot your password:

  1. Go to
  2. Enter your SAU ID and password.
  3. Answer the security questions.
  4. Choose a new password.
  5. You're all done!

If you want to reset your password:

  1. Go to
  2. Enter your SAU ID and password.
  3. Type your old password and then choose a new password.
  4. Select "Change." You will see a progress window.
  5. Good job! You've changed your password.
IT Staff

Mary Heinzman, Executive Director of Information Resources and Library Director
Shelly Lowery, IT Director and Ellucian Team Lead

Jeanette Allison-Glaser, IT Procurement, Asset, and Project Manager
Chris Banfield, Assistant Network Systems Administrator and User Services Team Lead
Cody Boelens, Network Systems Administrator
Sean Cox, Desktop Support Technician
Anna Gordon, Assistant Application Support Specialist
Kristin Harrington, Assistant Network Systems Administrator
Daniel Haugen, Ellucian Database Manager
Lauren Heck, Assistant Application Support Specialist
Martin Henning, Senior Programmer Analyst
Daniel McCoy, Desktop Support Technician
Daniel Molinero, Service Desk Specialist
Joe Schroeder, Desktop Support Technician
Samantha Treanton, Service Desk Specialist
Matt Trimble, Senior Network Systems Administrator and Network Team Lead
Patrick Wiatt, Instructional Technology Specialist


Shelly Lowery, Director

Information Technology
Library, Lower Level
518 W. Locust St.
Davenport, IA 52803
563-333-6125 Fax

So, what's next?

Are you ready to take the next step? St. Ambrose offers more than 60 programs and 27 athletic teams and sports to join on campus. Become an Ambrosian today!