Free and open to the public
THIS EVENT IS POSTPONED DUE TO WEATHER
Customer service and strategy expert Bill Price will provide the second annual St. Ambrose University College of Business Forever Masters public lecture. He will discuss how to address customer experience challenges through best service principals, customer service needs and analytics
Price is president of Driva Solutions, a customer service consulting firm that has worked with more than 150 clients to balance cost controls and greater customer loyalty. He also is a partner with big data player Antuit, leading its global customer experience and customer service analytics program.
Price was Amazon's first worldwide vice president of customer service; has advised industry leaders such as Apple, Nike, and T-Mobile; and authored The Best Service is No Service: Liberating Your Customers From Customer Service, Keep Them Happy, and Control Costs.
His second book, Your Customer Rules! Delivering the Me2B Experiences That Today's Customers Demand, was published in 2015.
Price co-founded the 9-country LimeBridge Global Alliance; chairs the 41-company Global Operations Council; has taught in the University of Washington and Stanford MBA programs; and is completing research for his third book.
Prior to working at Amazon, he held senior positions at MCI, ACP, and McKinsey, and served five years as a Surface Warfare Officer in the US Navy.
Price earned a Bachelor of Arts in Economic Geography from Dartmouth College and a Masters in Business Administration from Stanford University. He lives in Bellevue WA.
The St. Ambrose University College of Business launched Forever Masters in May 2017 to provide ongoing professional training and information to help alumni grow and advance in their careers.
Alumni of SAU graduate degree programs - the H. L. McLaughlin Master of Business Administration, Master of Organizational Leadership, Master of Accounting, and Doctor of Business Administration - are automatic members of the Forever Masters community. They can take part in special events, training and professional advancement programs, and receive relevant information on industry trends, managerial practices and "out of the box" thinking.