Campus Technology

The Office of Information Technology

Our Information Technology Office provides support and service to faculty, staff, and students. 

IT maintains the integrity of the campus network by providing setup, troubleshooting, maintenance of student computer labs, and general network and desktop support.

The service desk can help with network password problems and many other tasks related to everyday computer use.

Submit a Service Ticket Network Policy


Need Assistance?

SAU Access Manager
Service Desk 563-333-6368 / email / Enter Service Ticket

Computer Labs

All labs are accessible to students, faculty, and staff.

Cosgrove Lab
Lower Cosgrove; open 24/7

Library Labs
1st and 3rd floors; Click here to see Library hours

Classroom Labs
Availability depends on class schedules each semester

Ambrose Hall 313A, 413C
Cosgrove Hall 24
Galvin 139 (Mac)
Hayes 100 (Mac), 001, 003
Health Sciences 113
McMullen 101, 144, and 245
North Davenport Education Center, 105
Center for Communication and Social Development, 114


Ambrose - 413c
Cosgrove - 24 (B&W) and 24hr Front (B&W and Color)
Galvin - 139 (B&W and Color)
Hayes 100
Industrial Engineering - (only for IE students) B&W, Color, Wide Format Color
McMullen - 101, 201

1st Floor - Front (B&W, Color) and Back (B&W)
3rd Floor, Media Classroom

Bechtel (Lounge)
Davis (Basement Lounge)
Franklin (1st Floor Lounge)
Hagen-Tiedemann (The Link)
McCarthy (Main Floor Lobby)
North (Lounge)
Rohlman (Basement Security Desk)

Release Station - Beehive Game Room

See Information Technology on MySAU Portal

SAU WebPrint

Students will use WebPrint to send their print jobs to a printer and then Print Release to release the job at the designated printer.

For complete instructions, visit the IT Portal page on printing.

Password Reset How-To

The IT Department uses a password management system.

This password manager can link your email and network IDs, text alerts, and resets – all available without calling the IT department. It is also available via mobile: iOS – Search for Access Manager by Logon Box; Android – Search for Nervepoint Access Manager.

If you need help remembering passwords, there are several free and secure password management apps such as Keypass, Dashlane, or LastPass; your browser may also have a secure password management feature.

Click below for directions to set up your profile and/or reset your password.

Instructions to Create a Password Management Account

Before resetting your password, users will need to create a password manager account. If you are attempting to reset your password because your current password expired, and you do not have your account setup, please call the Help Desk at 563-333-6368 for assistance.

  1. Go to (Accessing via a desktop or laptop computer works best for account creation)
  2. Choose "My Account." Enter your SAU ID and password. If you do not know or cannot use your current password, please call the Help Desk.
  3. Enter your phone number and security questions. The questions will help you log in if you need to reset your password in the future.
    • If you do not want to provide a phone number for personal reasons, you can click cancel. If you click cancel, it will skip through the phone number and questions portion and take you to the dashboard. However, we do suggest providing a phone number for security purposes.
  4. Choose Finish. You will see a progress window.
  5. Good job! Your Access Manager account has been set up.

To change your password while logged in:

It will have you create your account before you are able to change your password.

  1. Go to
  2. Choose "My Account" and enter your SAU ID and current password.
  3. Select the tab called "Change Password"
  4. Type your old password and then choose a new password.
  5. Select "Change." You will see a progress window.
  6. Good job! You've changed your password.
Instructions to Reset or Change Your Password

All users will need to create a password manager account before resetting your password. If you have not, follow the instructions about creating your password management account. If you are not able to complete the instructions or do not have a password to use, please call the Help Desk.

If you forgot your password:

  1. Go to
  2. Choose "Forgot My Password" and enter your SAU ID
  3. Answer the security questions.
  4. Enter the one-time password that was sent to the phone number you provided (If you have not provided a phone number previously, this should be sent to your email address).
  5. Choose a new password.
  6. You're all done!

If you want to reset your password:

  1. Go to
  2. Choose "My Account" and enter your SAU ID and current password.
  3. Select the tab called "Change Password."
  4. Type your old password and then choose a new password.
  5. Select "Change" - you will see a progress window.
  6. Good job! You've reset your password.
IT Staff

Shelly Lowery, IT Director and Ellucian Team Lead

Jeanette Allison-Glaser, IT Procurement, Asset, and Project Manager
Chris Banfield, Assistant Network Systems Administrator and User Services Team Lead
Cody Boelens, Network Systems Administrator
Spencer Chestney, Assistant Network Systems Administrator
Sean Cox, Desktop Support Technician
Donovan Ferrel, Service Desk/Account Specialist
Anna Gordon, Assistant Application Support Specialist
Kristin Harrington, Assistant Network Systems Administrator
Daniel Haugen, Ellucian Database Manager
Martin Henning, Senior Programmer Analyst
Kyle Ross, Service Desk, Account Specialist, and Work Study Supervisor
Joe Schroeder
, Desktop Support Technician
Mark Smith, Service Desk Specialist
Jeremy Toney, Assistant Application Support Specialist
Matt Trimble, Senior Network Systems Administrator and Network Team Lead
Patrick Wiatt, Instructional Technology Specialist


Shelly Lowery, Director

Information Technology
Library, Lower Level
518 W. Locust St.
Davenport, IA 52803
563-333-6125 Fax

So, what's next?

Are you ready to take the next step? Click on the visit button below to learn more about our virtual and in-person visit options.